STRATMOR Group

STRATMOR + Teraverde is a winning combination, most importantly because the Teraverde team is good people. Super excited for what this provides our clients.

We’re excited to announce STRATMOR Group’s recent merger with award-winning mortgage advisory and technology solutions provider Teraverde . The new firm combines each company’s respective programs, technology, and subject-matter expertise to deliver best-in-class advisory solutions to now serve the entire mortgage banking spectrum. Combining our respective services and product offerings will enable us to guide lender and vendor clients alike to make smart strategic decisions that drive efficiency and profitability. Both STRATMOR and Teraverde are excited to join forces and plan to operate under the well-known STRATMOR brand in the near future. Hear more from STRATMOR and Teraverde leadership in a recent press release: https://lnkd.in/gk76z86u or contact us to learn more: https://lnkd.in/fwTe9J5

Amid an ongoing profitability crunch, investment in manual operations must be carefully weighed, and compensation structures designed to encourage compliance, accuracy, efficiency, and strong borrower relationships are becoming increasingly important. In a recent National Mortgage News article, STRATMOR Group Advisors Jennifer Smith, Nicole Yung, and Mark Cox weighed in on mortgage industry compensation trends, and the need to balance quantity and quality. Read more in, “Are mortgage ops teams moving to incentivized pay?” https://lnkd.in/ec83cdx8? STRATMOR advisors can help you evaluate your comp structure to help retain top talent and maximize profitability. Contact us to learn more: https://lnkd.in/fwTe9J5

What do Disneyland and your lending operation have in common? In a high rate mortgage environment, having a unique company culture is a way to stand out from the crowd. In his latest Customer Experience Tip, STRATMOR Group Customer Experience Director Mike Seminari uses a recent family trip to Disneyland to show what “Disney magic” can teach us about curating unforgettable experiences for our mortgage borrowers. Read “CX Lessons from Disneyland” for tips on how to begin creating a Disney-level culture in your organization today. https://lnkd.in/eiZ4S2Hx

Great summary of the high points from Customer Experience Director Mike Seminari’s presentation at The Gathering last week, Jennifer Watson Laws!   If you missed Mike’s session at the HousingWire event last week, we’ve got good news. Mike LOVES to talk about CX Strategy and is passionate about helping lenders improve their processes to drive more referrals and repeat business. Lenders who deliver unexpected delight will stand out in today’s market. Contact us to set up a meeting with Mike to talk through your CX Strategy today: https://lnkd.in/gNrmChcp   #TheGatheringHW #CX #CXStrategy

Lenders: Are you considering updating or changing automation capabilities to meet the needs of today’s borrowers? STRATMOR Group’s 2024 Lender Intelligence Technology Insight® Study (TIS) gathers data on how lenders feel about their experiences with the systems and the vendor services and support available in the mortgage market today. The TIS: Lender Intelligence Survey is now open. Participating lenders receive a summary report for each survey completed. The report includes comprehensive mortgage systems data, analyzed, and quantified by STRATMOR’s team of data experts. Complete the survey today. https://lnkd.in/gPERz-JX

An owl’s extraordinary night vision illuminates what humans can’t see without the aid of technology. That’s the point and purpose of this month’s InFocus article. Impactful business decisions are based on good information. When leaders can “see” their company's performance through a magnified lens, informed decisions are made. In our latest InFocus article, Senior Partner Nicole Yung outlines several critical strategies that enable mortgage lending executives to transform raw data into actionable insights to improve decision-making and give their organizations a competitive edge. To learn more about how to use insights from industry data to develop strategies for navigating today’s market challenges, check, “Amplify Your Vision to Illuminate Business Opportunities and Risks.” https://lnkd.in/g5CGefht

Join us for the STRATMOR Consumer Direct Workshop, on May 7, 8, and 9. This virtual workshop provides a unique forum for Consumer Direct production and marketing executives to discuss the economic and performance metrics driving Consumer Direct lending in today’s environment. Hear from STRATMOR Group experts, including Garth Graham and Brett McCracken, along with peer lenders, as we discuss strategies for how to : - Better understand the needs of purchase borrowers - Craft marketing messages that will appeal to them - Tweak processes for purchases, and - Train LOs to close this business. Participants will enjoy a highly interactive discussion of critical business issues, key operating tactics, strategies, and current hot buttons within the industry. Reserve your seat today: https://lnkd.in/ghHVNgKn

What does it take to exceed expectations and delight borrowers?   It has never been more crucial for loan officers to do everything in their power to drive word-of-mouth referrals from their customers — to be sure they are delighted and thus motivated to spread the word. In his latest Customer Experience Tip, STRATMOR Group Customer Experience Director Mike Seminari explains that the key to delighting borrowers is to operate in the world of the unexpected. Check out “An LO's Guide to Creating Unexpected Delight for Borrowers" for more on how to deliver unexpected experiences that produce raving fans.  https://lnkd.in/g5-BhS6J

Did you know that STRATMOR Group’s Customer Experience Strategy program, MortgageCX, is now integrated with Encompass and available through ICE Marketplace? MortgageCX personalizes CX feedback and coaching tips for every LO, processor, and manager, leveraging STRATMOR’s industry expertise, peer benchmarking data, and the lender’s own customer feedback. Participating lenders are transforming their customer experience and igniting their revenue growth. Contact STRATMOR for more on the MortgageCX program and join those lenders already benefiting from this integration. https://lnkd.in/fwTe9J5